Transaction Management
This section covers the cancellation and refund operations performed on payment transactions previously created through the system. Transaction Management services are used to provide financial and operational control over successful or ongoing transactions.
This page is prepared for the Transaction Management main menu; it outlines when and for what purposes cancellation and refund operations are used. Technical integration details are provided on the relevant subpages.
Purpose of Transaction Management
Transaction management services are used for the following needs:
Stopping payments created incorrectly or multiple times
Refunding fees at the request of the customer
Intervening in operational or technical errors
Bringing transactions suspected of fraud under control
These operations are performed on an existing payment record and do not create a new payment.
Types of Operations
Cancellation (Void)
Allows a payment that has not yet been sent to the bank or included in the end-of-day reconciliation to be made completely invalid.
General characteristics:
Applied within the same day
The transaction amount is not reflected to the cardholder
The transaction is terminated before a financial record is created
➡️ For detailed information Cancellation see the page.
Refund
Allows a successfully completed payment to be partially or fully returned to the cardholder.
General characteristics:
Full or partial refunds can be made
Multiple refunds can be applied to a single transaction
The time for the cardholder to see the refund depends on the bank's processes
➡️ For detailed information Refund see the page.
Common Concepts
Some basic concepts frequently used in the scope of Transaction Management are listed below:
transactionId: The unique identifier of the payment transaction to be managed
originalAmount: The initial payment amount
refundableAmount: The remaining amount that can be refunded
status: The current status of the transaction
createdAt: The time the transaction was created
Important Notes
Cancellation and refund operations are irreversible
Each operation type is subject to certain time and condition constraints
The transaction status must always be queried after the operation
The rules of banks and card networks apply
In the next step, you can select the type of operation you want to perform to go to the relevant subpage.
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