Error Management
On this page, the error codes and descriptions that can be returned by API services are listed. Error codes are used commonly for all services such as payment, refund, cancellation and inquiry. This table can be used as a reference to understand errors encountered during integration and to take the correct action.
⚠️Error Codes
B0000
Approved
Approved
B0001
Refer to card issuer
Contact the card issuing bank.
B0002
Refer to card issuer's special conditions
No category.
B0003
Invalid merchant
Member code incorrect/undefined.
B0004
Capture card
Seize the card.
B0005
Do not honor
Declined
B0006
Error
Invalid transaction
B0007
Pick-up card, special condition
Seize the card.
B0008
Honor with ID
Identity check
B0009
Try Again
Try again.
B0010
Partial Approval
Transaction partially approved.
B0011
Approved (VIP)
Approved VIP
B0012
Invalid transaction
Invalid transaction
B0013
Invalid amount
Invalid amount
B0014
Invalid card number
Invalid card number
B0015
Invalid issuer
No customer
B0016
Approved, update track 3
Transaction approved, Track 3 data will be updated.
B0017
Customer cancellation
Customer cancellation.
B0018
Customer dispute
Customer dispute.
B0019
Re-enter transaction
Re-enter the transaction.
B0020
Invalid response
Invalid response.
B0021
No action taken
No action taken.
B0022
Suspected malfunction
Suspected malfunction.
B0023
Unacceptable transaction fee
Transaction fee is not acceptable.
B0024
File update not supported by receiver
File update not supported by receiver.
B0025
Unable to locate record on file
No record found in file.
B0026
Duplicate file update record, old record replaced
File update record duplicated, old record replaced.
B0027
File update field edit error
File update field edit error.
B0028
Original is declined
Original offer declined.
B0029
Original not found
Original offer not found.
B0030
Format error
Format error.
B0031
Bank not supported by switch
Bank not supported by switch.
B0032
Completed partially
Completed partially.
B0033
Expired card - pick up
Expired card.
B0034
Suspected fraud - pick up
Suspected fraud.
B0035
Card acceptor contact acquirer - pick up
Card acceptor, contact the bank.
B0036
Restricted card - pick up
Restricted card – Take the card.
B0037
Card acceptor call acquirer security - pick up
Card acceptor, call bank security – Take the card.
B0038
Allowable PIN tries exceeded
PIN try limit reached.
B0039
No credit account
No credit account.
B0041
Lost card
Lost card.
B0042
No universal account
No universal account.
B0043
Stolen card
Stolen card.
B0044
No investment account
No investment account.
B0045
Reserved for ISO use
Reserved for ISO use.
B0046
Reserved for ISO use
Reserved for ISO use.
B0047
Reserved for ISO use
Reserved for ISO use.
B0048
Reserved for ISO use
Reserved for ISO use.
B0049
Reserved for ISO use
Reserved for ISO use.
B0050
Reserved for ISO use
Reserved for ISO use.
B0051
Insufficient funds/over credit limit
Insufficient account.
B0052
No checking account
Check the account number.
B0053
No savings account
No account.
B0054
Expired card
Card expired.
B0055
Invalid PIN
Incorrect password.
B0056
No card record
No card record.
B0057
Transaction not permitted to issuer/cardholder
Transaction not permitted to cardholder/issuing institution.
B0058
Transaction not permitted to acquirer/terminal
Transaction not permitted for acquirer/terminal.
B0059
Suspected fraud
Suspected fraud.
B0060
Card acceptor contact acquirer
Card acceptor is contacting the payment processor.
B0061
Exceeds withdrawal amount limit
Withdrawal amount limit exceeded.
B0062
Restricted card
Prohibited card.
B0063
Security violation
Security breach.
B0064
Original amount incorrect
Original amount incorrect.
B0065
Exceeds withdrawal count limit OR Identity Check Soft-Decline of EMV 3DS Authentication (merchant should resubmit authentication with 3DSv1)
Exceeds withdrawal transaction count limit OR Soft decline in EMV 3DS authentication. (merchant should resubmit authentication with 3DSv1).
B0066
Card acceptor call acquirer's security department
Card acceptor should call the merchant's acquiring bank security department.
B0067
Hard capture (requires that card be picked up at ATM)
Forced capture (requires the card to be retained at the ATM).
B0068
Response received too late
Response received too late.
B0069
Reserved for ISO use
Reserved for ISO use.
B0070
Contact Card Issuer
Contact the card issuing bank.
B0071
PIN Not Changed
PIN not changed.
B0072
Reserved for ISO use
Reserved for ISO use.
B0073
Reserved for ISO use
Reserved for ISO use.
B0074
Reserved for ISO use
Reserved for ISO use.
B0075
Allowable number of PIN tries exceeded
Allowable number of PIN tries exceeded.
B0076
Key synchronisation error
Key synchronization error.
B0077
Decline of Request – No script available
Request declined – No defined script available.
B0078
Unsafe PIN
Unsafe PIN.
B0079
ARQC failed
ARQC not verified.
B0080
Reserved for private use
Reserved for private use.
B0081
Domestic Debit Transaction Not Allowed (Regional use only)
Domestic debit transaction not allowed (regional use only).
B0082
Policy (Mastercard use only)
Policy (Mastercard use only).
B0083
Fraud/Security (Mastercard use only)
Fraud/Security (Mastercard use only).
B0084
Invalid Authorization Life Cycle
Invalid authorization life cycle.
B0085
Approval of request (for PIN management messages)
Request approved (for PIN management messages).
B0086
PIN Validation not possible
PIN validation not possible.
B0087
Purchase Amount Only, No Cash Back Allowed
Purchase amount only, no cash withdrawal allowed.
B0088
Cryptographic failure
Cryptographic error.
B0089
Unacceptable PIN—Transaction Declined—Retry
PIN unacceptable — Transaction declined — Retry.
B0090
Cutoff is in process (switch ending a day's business and starting the next. Transaction can be sent again in a few minutes)
Cut-off process is in progress (switch is closing the business day and starting the next. The transaction can be sent again in a few minutes).
B0091
Authorization System or issuer system inoperative
Authorization system or issuing bank system is inoperative.
B0092
Unable to route transaction
Transaction could not be routed.
B0093
Transaction cannot be completed. Violation of law
Transaction cannot be completed. Violation of law.
B0095
Reconcile error
Account reconciliation error.
B0096
System error
System error.
B0098
Duplicate transmission detected
The same transaction was sent multiple times.
B0100
PaymentID is not found
Payment ID not found.
B0101
PaymentID is invalid
Payment ID invalid.
B9999
Bank Validation Error
Bank validation error.
⚠️ Note: Error codes may be service- and bank-specific. This table should be used as a reference to properly handle the encountered error code.
Last updated